Payment

A deposit equal to 25% of the total value of your rental is due when you make your reservation, and the balance is due 45 days before your arrival date.
For the Christmas Season, a Deposit equal to 50% of the total value of your rental is due when you make your reservation, and the balance is due on September 25.
Payment by VISA is preferred. We also accept cashier's/registered cheques, personal/business cheques, cash, money orders, and wire transfers.

Damage Deposit

For the Damage Deposit, an authorization of $500 will be debited to your VISA or Mastercard. Provided no charges have been incurred for excess cleaning, property damage, or long-distance telephone calls, the authorization will be voided approximately one week after your departure.

Taxes

Canada's Goods and Services Tax (GST) of 7% is applicable, but non-Canadians can reclaim the GST upon departing Canada. Provincial Sales Tax (PST) of 10% (hotel tax) is not applicable for this property for it is a private rental.

Confirmation

You will receive confirmation of your reservation within two days.

Cancellation

If you cancel more than 45 days before your arrival date, your Deposit less the cost of one night's stay will be refunded.
If you cancel fewer than 45 days before your arrival date, you will be charged a minimum of one night's stay; you may forfeit all monies paid if a replacement booking cannot be found. We will make every reasonable effort to find other guests to take your rental period. We recommend that you purchase cancellation insurance. We do not give refunds for early departure.
We do not give refunds for early departure.

Children are most welcome.
Smoking is not allowed inside the townhouse.
Pets are not allowed.

Arrival and Departure Times

You can arrive anytime after 4 p.m. on the first day of your stay. Please depart by 10 a.m. on the last day of your stay. These times are flexible if we do not have any bookings immediately before or after yours. To avoid incurring extra cleaning charges, please leave the house tidy and orderly. Please ensure the kitchen is tidy. We will launder the linens.

Housekeeping and Other Services

Housekeeping - Whistler Romance will be absolutely clean and ready for your arrival.

Comprehensive housekeeping, including linen changes, is scheduled every seven days. Daily housekeeping is available through special arrangement for an additional fee. Whistler Romance has its own washer and dryer.

Equipment rental - Arrangements can be made to rent additional items like cribs, high chairs, strollers, computers, etc. Please let us know about your needs in advance.

Firewood - Supplied.

Parking - Two stalls are available. Telephones - Local calls are free. You can make long-distance calls by using your credit card or calling card.

Other communications devices - A modem line, a fax machine, and a fax number are available.

Hot tub - The six-person hot tub is maintained regularly, however you are responsible for the water quality and water level during your stay. Use the hot tub at your own risk.

Housekeeping and Other Services
Basic household supplies - Whistler Surprise is a private home, so you will find all the usual household needs on hand, e.g. soap, toilet paper, facial tissue, paper towels, dish soap, dishwasher soap, laundry soap, spices and seasonings, bed linen, bath linen etc.

Questions
If you have any questions about our Rates and Policies, please contact us.